Shipping policy

Shipping Time:

In stock items typically ship by the end of the following business day.  CMW strives to ship orders in a timely manner. Please contact CMW prior to placing an order with any questions or concerns about inventory status or shipping times.

Transit Time:

CMW cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by CMW or other parties only as an estimate.

International orders may be delayed due to customs inspections or other factors outside of CMW’s control.

Shipping Carriers:

Domestic Parcel:

CMW currently offers FedEx and USPS for parcel shipments within the United States. 

International Parcel:

International parcel shipments are handled by DHL (FedEx Ground International available in Canada).  

LTL Freight: 

Freight shipments are shipped LTL via YRC, currently only within the United States and Canada.

Should another carrier or shipment via the buyer’s shipping account be desired the relevant order will be shipped FOB origin. Once the order is ready for shipment the customer will be contacted, and the buyer must arrange pickup and shipping. Please contact sales@cncmachineworx.com before placing an order if this is desired.  

Lost or Delayed Shipments:

Domestic shipments (within the United States):

CMW will coordinate investigations for packages that appear to be lost or abnormally delayed. CMW may require customer assistance, particularly in the event that the package has been delivered to the wrong recipient. 

If the parcel tracking or investigation has not progressed after 3 business days, CMW may ship a replacement order at no cost to the customer.  If the original shipment is delivered, customer must coordinate with CMW to return the package in a timely manner via a prepaid label.

International shipments:

CMW will coordinate investigations for packages that appear to be lost.   If the shipping carrier concludes the package has been lost, CMW will ship a replacement order at no cost to the customer. CMW is unable to ship replacement orders for international orders prior to the completion of the investigation, which may take up to 30 business days after the investigation has commenced.

International Shipments &  Customs

Depending on the destination country and shipping carrier the buyer may need to pay customs fees on delivery. Under no circumstances will CMW undervalue the declared value of the shipment in order to reduce customs fees. For shipments being shipped via the customer's account, the declared value on the label provided to CMW must match the invoice value.